Reside on Morse Apartments

Bedbugs!!! Horrible experience!

I really do need to contextualize this a bit: the Reside on Morse property is not at all an accurate reflection of the portfolio of properties that this management company owns and operates. It is absolutely the exception to the rule. The management group as a whole is incredibly responsive! In fact, I am moving to their newly constructed State & Chestnut property in Gold Coast at the end of this month. That said, Reside on Morse is a horrible asset with a great facade (interior hallways reminiscent of hotel, outside is quite literally a pretty facade over the old building's brickwork) . My primary reasons for the initial decision to live here were 1- its close proximity to my (then) job and 2- appealing property/apartment photos on website. I didn't have time to fly out and really do the proper due diligence before signing a lease given the limited time I had between when I was provided a final confirmation of site placement from the company I signed with so I had to rely heavily on independent research and Google Street view: this was a mistake I will never make again! East Rogers Park is a rough neighborhood (there's a history to this not worth diving into here but basically there is a sizable population of displaced and homeless mentally-challenged--it's vey sad, but at least there are some community orgs here doing great work to help them). Things also took a turn for the worse when the original on-site manager left for a new role and the assistant took over. Lack of communication was perhaps the biggest issue. Example: Packages were being stored in the management office to address the issue of thefts from the main foyer. However, no notifications were sent to alert a resident that there was a package received for them (there is a resident portal with package notification section, still not entirely sure why it wasn't used!) I know, not usually an issue with something you know you ordered and can track but this was during the christmas season when people send gifts and surprises. Long story short: A friend sent me christmas cookies that sat in the office for 4-weeks before I got them and the only reason I got them was because I sent the manager an email ASKING IF I HAD A PACKAGE because my friend asked some time later if I had enjoyed them! I'm going to wrap this rant up now. Main takeaways: DO NOT LIVE HERE...additional reasons below: