Our experience has been fairly good so far. It's a good neighborhood; although, it does get quiet in the evenings and on the weekends with little community engagement in the general West Loop. The elevators are fantastic and I am disappointed to have to use any traditional ones elsewhere. Laundry is on expensive side at $1.75 a load, but there is a laundry room located in the lower level of every tower, which is convenient. It sucks that utilities are not included with the rent, which can make it more costly on a monthly basis than even the broker preps you for in a listing of expenses. Honestly the only apartment complex I've rented or looked at in Chicago that charges for water. It's a great location if you need to commute via the Metra, or the green/pink CTA lines. There are plenty of bus lines to downtown nearby too. Working with Residential Services on any issues you may have can be a hit or miss in terms of politeness and helpfulness of the staff. Maintenance gets work orders done in a timely manner; although, setting up work order requests is kind of a pain when there are more than one tenants in a unit and their online system defaults to selecting only one tenant's account to contact. You also have to pay the rent online (regular checks are highly discouraged), which once again can complicate things if you have roommates. The package holding system is great and I feel much more secure about ordering and having items shipped here versus previous apartments I have rented from.
What did you like most?
It's incredibly convenient for commuting to work in the suburbs and close to many good places to eat. I also love that you can walk in through the buildings and access the Walmart grocery store whenever you need to.